Refund Policy
Last updated: November 8, 2026
This policy explains how cancellations, refunds and adjustments are handled for services provided by Virexa Technologies Inc.
1. Scope
Virexa Technologies Inc. provides professional technology services delivered under written proposals, statements of work or service agreements. Each engagement defines its own scope, deliverables, fees, payment schedule and cancellation terms, and those signed documents govern refunds for that engagement. This page summarises our standard approach where an agreement does not state otherwise.
2. Service Fees and Completed Work
Because our services are professional work performed specifically for each client, fees for time worked, milestones delivered or services already rendered are non-refundable once completed. Where work has not yet commenced, fees paid in advance may be refundable at our discretion or in accordance with the signed agreement.
3. Cancellation of Engagements
Either party may terminate an engagement in accordance with the notice provisions of the applicable agreement. On cancellation, the client remains responsible for fees covering work performed up to the effective date of termination, including committed third-party costs, licences or infrastructure procured on the client's behalf.
4. Delivery Concerns
If you believe a deliverable does not meet the agreed scope, contact us at info@virexainc.com. We review every concern against the signed scope and will correct defects in our work at no additional charge where a correction is warranted. Commercial adjustments, where appropriate, are agreed directly with the client.
5. Requesting a Refund
Refund requests, where an agreement provides for them, should be sent to info@virexainc.com with the engagement name and invoice reference. Approved refunds are returned by the original payment method within a reasonable processing period.
6. Contact
Questions about this policy can be directed to info@virexainc.com or to our office at 330 5th Avenue SW, Suite 1800, Calgary, AB T2P 0L4. We may update this policy from time to time, and the current version is always published on this page.