Privacy Policy

1. Scope

This policy applies to personal information collected through this website, including our business enquiry form and chat communications. It does not apply to data processed within client service engagements, which is governed by the applicable services agreement, or to our product ventures, which maintain their own privacy policies on their respective websites.

2. Information We Collect

When you submit a business enquiry, we collect the information you provide: your name, business email address, job title, company or organisation, industry, country, the service of interest, your project or business requirements, an estimated project scope where you choose to provide one, and any additional message. We also collect your consent confirmation for contacting you.

When you use our chat feature, the messages you send are collected and delivered to our team so we can respond. Like most websites, our hosting infrastructure also processes standard technical information, such as IP address, browser type and pages visited, for security and operational purposes.

3. How We Use Information

We use enquiry information solely to review and respond to your enquiry, to prepare proposals and communications you have requested, and to maintain a record of business correspondence. We use technical information to operate, secure and improve the website. We do not sell personal information, and we do not use enquiry details for unrelated marketing without your consent.

4. Sharing and Disclosure

Enquiries submitted through this website are received through our messaging platform and delivered to our business email (info@virexainc.com). We share personal information only with service providers who support the operation of this website and our communications, with professional advisers where reasonably required, and where disclosure is required by law. Where service providers process information on our behalf, we require them to handle it consistent with this policy.

5. Retention and Security

We retain enquiry correspondence for as long as reasonably necessary to service the enquiry and maintain a business record, after which it is deleted or anonymised. We apply reasonable administrative and technical safeguards appropriate to the sensitivity of the information, recognizing that no method of transmission over the internet is completely secure.

6. Your Rights

Subject to applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act, you may request access to the personal information we hold about you, ask for corrections, and withdraw consent to future contact. To make a request, email info@virexainc.com with sufficient detail to identify you, and we will respond within a reasonable timeframe.

7. Contact and Changes

Questions or concerns about this policy or our handling of personal information can be directed to info@virexainc.com or to our office at 330 5th Avenue SW, Suite 1800, Calgary, AB T2P 0L4. If your concern is not resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or Alberta's Information and Privacy Commissioner. We may update this policy from time to time, and the current version is always published on this page.